If you remember the classic television show “The A-Team,” you certainly remember the phrase, “I love it when a plan comes together.”

• Competitive Research. Figure out what the other guy is doing, then figure out how to do it better.
• Crisis Communications. Making lemonade out of lemons.
• Employee Communications. Keep your most important resource in the loop.
• Project Management: Tracking who, what, when, where and how with grace and humor.